Contact us
Questions about which product suits your home or routine, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Order Tracking page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameMy Health Ireland, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- Administration officeBlock D, Iveagh Court, Harcourt Road, Dublin 2, D02, Ireland
- Registered address47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over €60 ship free with tracked delivery (a flat €25 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
Is my personal information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your information.
How can I contact customer support?
You can reach us via email at theteam@customersupport.care or through our AI chat.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows for faster checkout and order tracking.
When will I receive my refund?
Refunds are processed within 24-48 hours after the returned item is received and inspected.
How do I start a return?
Email theteam@customersupport.care with your order number and we will walk you through the return. The refunds and returns page on this site carries the full policy.
What is your return policy?
Every standard stock item carries the 14 day right to cancel under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. Items should be unused and in their original packaging; unsealed supplements cannot be returned for hygiene reasons. Faulty goods rights are separate and unaffected.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
Can I modify or cancel my order after it's placed?
Orders can only be modified or canceled within 1 hour of placement. Please contact our support team as soon as possible.
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter shipping details and payment information.
I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@customersupport.care
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
DO YOU HAVE A SHOP LOCATION?
We are an online supplier with no physical shop or premises. That keeps our costs down, and we pass the savings directly to you.
DO I GET A RECEIPT FOR MY ORDER?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?
Delivery across Ireland is free on orders over €60, and €25 below that. Orders ship after a 24 to 48 hour handling time and arrive in 5 to 7 days, tracked.
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All prices are displayed in euro (EUR).
WHICH PAYMENT METHODS ARE ACCEPTED?
We accept major credit and debit cards and PayPal through an encrypted checkout.